High Criteria Inc. provides product support via email. Generally, we reply to users within the next business day. Please specify Total Recorder in the subject line of your email. Telephone support is not available.
Before sending a technical support question, always download the latest version and please read our Frequently Asked Questions. If you encounter a problem that is not listed in the FAQ, e-mail us at support@highcriteria.com, providing the information as instructed in the Contacting Technical Support FAQ section.
Users who have lost their registration key or who require a new registration key to support an updated version, should use the self-service registration key management system to obtain a registration key. This system uses the email address under which the product was originally purchased. If this email address is no longer valid, then users requiring a new key should email High Criteria at support@highcriteria.com. Users should specify their registration name and E-mail address from the time of registering and their new E-mail address.