Corporate Policies

Privacy Statement

High Criteria only collects personal contact information so we can contact you. If you purchase a High Criteria product, we need your contact information so that we can send your receipt, product license and registration information, and/or associated hardware.

High Criteria will keep your contact information confidential and will not sell, rent, or otherwise divulge or share this information with any other third-party organization.

High Criteria uses third-party credit card processing companies to process credit card orders. High Criteria never sees the credit card details of its customers and therefore does not have access to nor can it store such information. Please see the privacy statements of these credit card processing companies for further details on their policies.

E-mails from High Criteria

At your request, High Criteria will send periodic E-mails regarding product updates.

If you are currently receiving these E-mails and no longer want them, you can reply to any such E-mail or send an E-mail with your request to support@highcriteria.com. All such requests will be honored immediately.

Refund & Return Statement

High Criteria software products are available for a no-cost evaluation prior to purchase. This evaluation period is provided so users can determine whether our solutions meet their requirements. Users are urged to download and evaluate the software prior to purchase. During this evaluation period, users should assess the software's abilities to meet their needs. High Criteria offers no warranty that its software is suited for a particular purpose. This determination is at the sole discretion of the purchaser. All software sales are final. High Criteria does not provide refunds on purchases of its software.

Users should consult the manufacturer's warranties associated with sales of various hardware devices. Defective devices may be exchanged based on these warranties. If you are unsatisfied with a non-defective hardware device, you may return such a device to High Criteria within 10 business days and your monies, minus a 15% re-stocking fee (minimum $20 to cover shipping costs), will be refunded.

Regardless of the circumstances, all returns must be pre-authorized. You must contact High Criteria prior to returning a shipment. An RMA number will be issued and this RMA number must appear on your outside shipping label. All returns must be shipped in their original packaging and must contain all of the components, documents, registration and warranty cards, and all promotional material that was originally shipped with the device.

Manufacturer's Warranties
  • VEC Infinity Foot Pedal: VEC provides a limited 90-day warranty on their foot pedals. The warranty covers parts and labor for the replacement of defective parts or manufacturing defects. It does not cover defects caused by accidental damage or abuse. The warranty does not cover shipping costs.
  • Dialogic Voice Cards: Dialogic provides a limited 3-year warranty on their voice cards. The warranty covers parts and labor for the replacement of defective parts or manufacturing defects. It does not cover defects caused by accidental damage or abuse. The warranty does not cover shipping costs.
  • Philips Speech Mike Pro: Philips provides a limited 1-year warranty on their Speech Mike Pro devices. The warranty covers parts and la